Refund & Exchange Policy

At Sleektrainers, we are committed to ensuring you are satisfied with your purchase. If you are not completely happy with your shoes, we offer a straightforward refund policy to make your experience as smooth as possible.

Refunds:

We accept returns within 14 days from the date of receiving the product.

To be eligible for a refund, the shoes must be unused, in original condition, and in the original packaging.

We ACCEPT returns if:

• You receive the wrong product
• Your product arrives damaged or defected

We DO-NOT accept returns if:

• Due to change of mind
• You choose the wrong size

Once we receive and inspect the returned item, if eligible for a refund this will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Shipping fees are non-refundable. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Non-Returnable Items:

Items purchased with a discount or final sale are not eligible for refunds.

How to Return:

Contact our customer service team at sleektrainers@gmail.com to initiate a return.

Pack the shoes securely in the original box, including any accessories or paperwork.

Ship the items back to us using a trackable shipping method to the provided address.

Once we receive your returned item, we will process your refund promptly.

If you have any questions or concerns, our customer service team is here to help. Please reach out via the contact us form.

Thank you for shopping with Sleektrainers!